Reference Services

The reference desk of the library provides courteous, prompt and user-oriented service to every library user.

  1. Reference Assistance – In Person
  2. The Reference staff member use materials in the library collection and online to assist the library user in satisfying his/her information needs. Users are assisted in all areas of the library and are approached to determine if they need reference assistance.

  3. Reference Assistance – In Telephone
  4. Requests that would require extensive searching or an excessive amount of time to fulfill are handled with the suggestion that the requester come to the library in person to pursue the information.

  5. Reference Assistance – In E-mail
  6. Each librarian on reference duty will be responsible for checking the reference e-mail. When an e-mail is received, the librarian who receives it will be responsible for replying to the patron.